Starting March 10, 2025, Amazon will shift its reimbursement policy for lost and damaged FBA inventory, calculating refunds based on manufacturing costs rather than retail value. This change means sellers might receive significantly less money for lost or damaged products. If you’ve been impacted by inventory mishandling in Amazon warehouses, now is the time to act.
sellerboard’s Money Back feature is your ally in reclaiming what’s rightfully yours—especially under the Lost & Damaged scenario. In this post, we’ll walk you through how the feature works and why it’s essential to take advantage of it before the new policy takes effect.
Lost & Damaged: How It Works
Amazon sometimes loses or damages a seller’s inventory within its FBA warehouses. In these cases, Amazon is supposed to either locate the inventory or issue a reimbursement. However, discrepancies can slip through the cracks, leaving you unpaid for lost or damaged products.
Here’s how sellerboard helps you recover your money:
- Generate a Report:
The Money Back feature generates a detailed report that highlights instances where your inventory has been lost or damaged but hasn’t been reimbursed. The report covers a time frame of up to 60 days, based on the data imported into sellerboard, and provides potential reimbursement estimations.
⚠️ Please note: The estimated reimbursement amounts in the report are approximations. Amazon may reimburse less than the estimated amount or decline the request entirely. - Download and Review:
- Choose your preferred file format: Excel or .CSV.
- Download the report and carefully review each case of lost or damaged inventory.
- Contact Seller Support:
- Use the report to open a support ticket in the relevant category: Fulfillment by Amazon > Inventory Damaged or Lost in Warehouse.
- For lost inventory, select Investigate Inventory Lost in FBA Warehouse.
- For damaged inventory, choose Investigate Inventory Damaged in FBA Warehouse.
- If these options are unavailable, select My issue is not listed and provide details in your ticket.
- To simplify the process, sellerboard provides a pre-prepared template for submitting your claim. Open one case at a time to avoid complications.
Why Now Is the Time to Act
With Amazon’s upcoming policy change, waiting could cost you money. The current system reimburses based on retail value, which often includes shipping, handling, and other costs. After March 10, 2025, only the manufacturing cost will be considered—leaving sellers with smaller refunds for the same issues.
By leveraging sellerboard’s Money Back feature now, you can identify eligible claims and maximize your reimbursements while the old calculation method is still in effect.
Take Action Today
The Lost & Damaged scenario of sellerboard’s Money Back feature is a straightforward yet powerful tool to ensure you’re not leaving money on the table. Don’t wait until it’s too late—start using sellerboard to recover funds owed to you by Amazon today.
Call to Action:
Ready to take control of your inventory reimbursements? Sign up for sellerboard and unlock the Money Back feature to start reclaiming what’s yours.
