Amazon reviews are a critical component to a business on Amazon due to the fact that 95% of shoppers read reviews before buying a product. Continue reading “Why are Amazon Reviews extremely important for your business?”
Recently Amazon retired the feature that allowed buyers and sellers to comment on customer reviews.
That’s sad because there is no more way to address a negative review publicly.
Therefore now, it’s very important to avoid getting negative reviews and work more on receiving positive organic ones and here’s how: Continue reading “Review comments are gone, now what?”
A couple of weeks ago, we have rolled out an amazing feature: “𝐑𝐞𝐪𝐮𝐞𝐬𝐭 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰” 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧.
sellerboard’s autoresponder will completely automate sending review and seller feedback requests using Amazon’s “Request a review” template. The review request email is sent by Amazon to the customer, including links to the product review form, seller feedback form, the name, and a picture of your product.
The feedback we received from our customers about this feature is amazing: a measurable increase in the review rate! We believe the reason is that the “Request a review” feature is new on Amazon. Customers are getting a message from Amazon they haven’t seen before. Therefore, they tend to react on it. Use this honeymoon period to generate organic reviews!
In sellerboard, you have the possibility to:
- Target requests by customer segment. e.g. You can exclude Repeating Customers from the list.
- Choose between 5 to 30 days when the Request a Review email will be sent.
- Choose the time of the day for the review request, e.g. 7:00 PM
- Segment by products. e.g. all, only selected products or all products except selected..
- Exclude FBM or Promo orders.
- Choose specific marketplaces or countries by your preference.
The cool thing is that text will be sent by Amazon, automatically in the language of the buyer. Try this feature for free. We wish you a lot of 5-star reviews!
Learn more about sellerboard’s Request Review Automation feature here:
sellerboard is an accurate profit analytics service for amazon sellers with additional tools: follow-up mail campaigns, inventory management, reimbursements for lost & damaged stock and other FBA errors, PPC optimizer, listing change alerts. All this starting at $15 a month with a free trial.
Get your 1 month of free access to sellerboard using this link: https://bit.ly/2xgHKNl
Managing your Amazon business may require giving your employees or partners access to all or parts of sellerboard account and features. In sellerboard, you have an option to invite additional users to help you manage your account. Continue reading “Efficient Amazon FBA Business Processes with sellerboard’s Users and Rights Management”
Our guest on the 15th of February, 2021, on the sellerboard show was Kirsty Verity from REAL Coaching.
We talked about common mistakes made by Amazon sellers and how to avoid them.
Now you’ll be able to track the profitability of your Shopify store within sellerboard, just like you do it for Amazon. 😍
A couple of months ago, Amazon added a “Request a review” button in the seller central. If you click it, Amazon will send an email to the customer asking them to leave a product review and seller feedback. 😍 Continue reading ““Request a Review” Automation with sellerboard!🤩”
Microsoft State of Global Service Report did a study in 2016, according to which: 61% of consumers view customer service as extremely important. And it is expected for customer service to take over price and product as the main brand differentiator by 2022. Continue reading “Want to improve your Customer Satisfaction in 2021”